By participating in Texa$aver, you are working together with the Employees Retirement System of Texas to help prepare for your retirement future. You've also joined forces with Great-West Retirement Services^® (Great-West), the organization that administers Texa$aver. You may have questions about Plan access, investment options, Great-West, and more. To help you find out everything you need to know, we've put together a list of some of the most frequently asked questions that our Customer Service Representatives are asked:

1. How do I enroll in the Texa$aver Plan?



2. What is the Texa$aver Information Line?



3. How do I use the Texa$aver Information Line?



4. How do I contact a Customer Service Representative?



5. What kind of transactions and services are available via the telephone?



6. When are deferral changes effective?



7. When are transactions effective?



8. Can I cancel a transaction after I receive a confirmation number?



9. I recently moved. How do I change my address for Plan information and transactions?



10. I forgot my Personal Identification Number (PIN). How can I get another one?



11. When can I expect my quarterly statements to arrive?



12. What are reimbursements and how are they used?



13. What fees are associated with my Texa$aver account?



14. What is a basis point?



15. What are frequent trading policies?



16. How do I find out how much I owe on my loan(s)?



17. How many loans can I have at the same time?



18. What happens if I default on a loan?



19. I have a current loan and I'm on a long-term disability leave of absence. How do I handle my loan payments?



20. I am trying to print a certain page from the website, but not all of the text is transferring onto my printed copy. What printer options should I select on my system?



21. Who do I call if I have more questions?



22. What is automatic enrollment?



23. Can I defer my unused annual leave?



24. What is a Collective Investment Trust Fund?



25. Can I roll over money into my Texa$aver accounts?



26. View All Frequently Asked Questions