1. What if I don't know my Personal Identification Number (PIN) or forgot it?
To order your PIN, go to the login page and click on the Forgot your PIN? button. Then click on the Order PIN box and it will guide you through the process.
2. I have received my
PIN and would like to personalize it. Can I change my PIN
online?
Yes, you have the ability to change your PIN on our website. You can change the originally assigned PIN to a four-digit number of your choosing. Simply go to the My Account section of the website and click Change Account. Then click on Change PIN and follow the instructions. The change is effective immediately and no written confirmation will be mailed.
3. Once I insert the
first number of my Username or PIN, the browser automatically inserts the rest.
How can I keep it from doing that?
The automatic insertion of your Social Security number and PIN is due to an enabled setting on Microsoft Internet Explorer version 5.0. It is called "PIN Caching." To disable this feature, follow these simple instructions: On the browser tool bar, click Tools, then Internet Options and then select the Content tab. Under Personal information, click AutoComplete; then under Use AutoComplete for, uncheck User names and passwords on forms. Under Clear AutoComplete history, click the Clear Passwords button, and then click OK. Your Social Security number and PIN will no longer fill in automatically.
4. How do I make
contribution (deferral) changes?
Select Change Account from the My Account section of the website. Then select Deferral Update.
5. Where can I find
ticker symbols?
This information can be found under Investment Options in the My Account section of the website.
6. How do I make
allocation changes?
To make allocation changes on the website, go to the Change Account section of the site found under My Account. Then, choose Fund Transfers and select the allocation changes you want to make.
When changing allocations, there are several things to keep in mind. Even though you may only want to transfer a portion of your funds (e.g., the 25% that may be currently allocated to fund A to another fund), you must be sure that the change amount total equals 100%. After inputting the percentages, tab to the Total box. To submit the changes, press Continue. Review and verify your changes, then click Complete Transaction. You will receive a confirmation number, which should be kept for your records.
7. When will my fund
transfer go through?
Transfer requests received after market close on business days, which is 3:00 p.m. CST, or anytime on non-business days will be initiated at the close of the next business day. The actual effective date of your transaction may vary depending on the investment option selected.
Access to the website may be limited or unavailable during periods of peak demand, market volatility, systems upgrades/maintenance or other reasons.
8. Where can I receive
investment information?
There is an abundance of information regarding your investment options in the Investment Options section of our website. Below are some examples of what you will see:
9. What are my
distribution options?
Please consult with your local Texa$aver Program representative for more information on distribution options and forms. You may reach the Texa$aver Program representatives at (800) 634-5091, 8:00 a.m. to 4:30 p.m. Central Time.
10. What is
Rebalancer, and how do I use it?*
Rebalancer automatically redistributes your account balance to selected investment options at the frequency you choose. Rebalancing will begin one frequency period from the time your transaction is submitted. Some investment options may not be provided due to Plan restrictions.
EXAMPLE:
Let's say you have allocated 40% of your assets to fund A, 20% to fund B and 40% to fund C. Over the course of time and through market fluctuations, the funds may gain or lose value. So if fund A gains more than 40% of the value of your entire portfolio, the Rebalancer would reapportion assets so that only 40% is in fund A, 20% in fund B and 40% in fund C, the percentages you originally designated.
Follow these steps to use the Rebalancer:
* Rebalancing does not assure a profit and does not protect against loss in declining markets.
11. What is dollar
cost averaging, and how do I use it?**
Dollar cost averaging can help reduce exposure to stock market fluctuations and timing risk by investing equal, fixed amounts of money in particular investments on a regular schedule. This means you end up buying more shares when prices are low and fewer shares when prices are high. In the long run, this slow and steady investment pace could lower your average cost, turning the normal ups and downs of the stock market in your favor.
Follow these steps to successfully use the Dollar Cost Average tool:
** Dollar cost averaging does not assure a profit and does not protect against loss in declining markets. Investors should consider their financial ability to continue a dollar cost averaging plan during periods of fluctuating price levels.
12. How do I change
my beneficiary?
To change the beneficiary for your Texa$aver Program account, simply log in to your account on the website and choose Change Account, then Beneficiary.
You can designate a person(s) or estate/will/trust as beneficiary. The beneficiary designation form 457(b) can be obtained in the Forms section of this website.
13. When I log on and
navigate through the site, I am constantly asked to re-enter my Username and
PIN. What's the problem?
A "cookie" issue commonly causes this problem. A "cookie" or "session variable" is a piece of information that a Web server, hosting a website such as the Texa$aver Program website, stores on a Web client, such as your PC. There are two types of cookies—temporary and permanent. Temporary cookies are deleted every time you shut down your browser or after a certain amount of inactivity (10 minutes for the Texa$aver Program website). Permanent cookies are retained on your PC's hard drive, typically taking less space than it takes to store two lines of text written in English.
A permanent cookie is used to store non-private information that helps Web servers customize the way you view a particular website. Information such as where you left the website the last time you visited, the functions you use most often, etc., are stored so that return visits are more familiar for you.
The Texa$aver Program website uses only temporary cookies for personal account information. We use these to store information about your transactions while on our website so you don't have to authenticate your identity with your Username and PIN every time you want to do something on the site. As with all temporary cookies, this information - which is already encrypted for your protection - is deleted every time you shut down your browser or after every five minutes of inactivity, whichever occurs first.
Without the use of cookies, it becomes impossible to offer the range and types of transactions, calculations, education information and advice available on our website. Cookies are passive bits of information, much like a sticky note on your desk. They can never damage your PC or erase any records, etc. To keep from having to re-enter your Username and PIN, we advise checking the Enable all cookies option in your browser. This will also allow you to take advantage of the customization and personalization features on our website and any others you regularly visit.
To do this in Netscape 4.x:
In Internet Explorer 4.x:
In Internet Explorer 5.0:
We are keenly aware of your concerns about security, and we constantly monitor our websites security infrastructure and make improvements where possible. Using cookies does not affect our strong security architecture in any way.
14. I cannot view
documents, such as fund overviews, variable returns and Plan highlights. What do
I need to do to view these types of documents?
Those types of
files are on our website as PDF documents. PDF stands for portable data format.
PDF files are visually rich documents that cannot be changed. In order to view
these documents, you need a free program called Adobe Acrobat Reader. If you do
not currently have Adobe Acrobat Reader installed on your system, you can obtain
it at www.adobe.com. You may also click here to download it.
15. Is it necessary
to log out?
Yes, logging out is necessary to avoid unauthorized
use of your account. However, that is not the only measure we have in place to
protect your privacy on the Texa$aver Program website. Any time your browser is shut down,
all account information is cleared away. We also have a time-out feature that
clears all account information 10 minutes after the last account activity. Once
the website "times out," you must log on again to resume account activity.
16. Why do I see two
scroll bars? And why is the bottom part of my Web page blank?
This
website uses a combination of two different Java technologies. On certain
account pages, an Interactive Frame (I-frame) is used to merge the menus with
the account page. For I-frames to function properly, JavaScript must be enabled.
Currently, JavaScript is not enabled on your browser. To enable JavaScript,
please see the instructions below.
Another way to remedy this situation is to change your screen resolution. This site was designed to be viewed using a screen resolution of 1024 by 768. If your resolution is set to another size and you do not have JavaScript enabled, you may experience either multiple scroll bars on some account pages or instances where the content page does not stretch the entire length of the screen. If you wish to modify your screen resolution, follow these steps:
Enabling JavaScript
Internet Explorer
Netscape Navigation 7.0 or Higher Users: